About SurveyMonkey:

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. With over 20 years of survey expertise, we help our customers uncover insights about their customers, employees, and prospects. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

About Symphony Technology Group (STG)

 STG is a Silicon Valley (California) based private equity firm with a long and successful track record of transforming high-potential software and software-enabled services companies and insights-oriented companies into definitive market leaders. The firm brings expertise, flexibility, and resources to build strategic value and unlock the potential of innovative companies. Partnering to build customer-centric, market-winning portfolio companies, STG creates sustainable foundations for growth that bring value to all existing and future stakeholders. The firm is dedicated to transforming and building outstanding technology companies in partnership with world-class management teams. With over $5.0 billion in assets under management, including a recently raised $4.2 billion fund. STG’s expansive portfolio has consisted of more than 40 global companies. SurveyMonkey is a recent addition to STG’s portfolio of companies.

STG Labs is the incubation center for many of STG’s portfolio companies, building their engineering, professional services, and support delivery teams in India. Based in Bangalore, STG Labs offers an entrepreneurial start-up environment for software and AI engineers, data scientists and analysts, and project and product managers and provides a unique opportunity to work directly for a software or technology company. STG Labs is setting up a state of the art product and engineering center of excellence for SurveyMonkey in Bangalore. Learn more at stg.com.

What we’re looking for

We are looking for an experienced Senior Product Manager to push the envelope in how our respondents inform our customers’ most critical business decisions. You will drive products across mobile, desktop, and backend experiences to ensure SurveyMonkey remains the market leader in providing high quality, engaged survey respondents.

Join the SurveyMonkey Audience product team to improve our industry-leading Response Quality and Panelist Experience products. SurveyMonkey Audience connects researchers with our global network of survey respondents, ensuring respondents are retained, engaged, and answering thoughtfully and truthfully to our customers’ most critical business questions. This role will build products to serve world-class experiences for Market Research personas and continue the tech-enabled disruption of the global Market Research industry.

You will

• Drive the Response Quality and Panelist Experience product vision, strategy, roadmap and manage expectations with stakeholders across the company
• Lead SurveyMonkey Rewards mobile and SurveyMonkey Contribute web application development efforts, optimizing the user experience and improving business outcomes
• Guide engineering team to optimize survey routing and incentives based on demographic profiles and quality reputation scores
• Improve customer retention and purchase satisfaction across self serve and sales assisted customer channels
• Work closely together with your engineering, design and product colleagues to align on strategies, roadmaps, priorities, and dependencies
• Collaborate with sales, success, support and product marketing to align business / go to market strategies and plans for successful product launches
• Listen to customer feedback to help prioritize and deliver key Response Quality and Panelist Experience features and capabilities from concept-to-launch
• Define and own a set of success metrics to measure customer satisfaction and business impact and utilize them to drive initiatives
• Work with our Machine Learning team to improve the accuracy of our respondent reputation scoring models, and actions to be taken based on these scores

You have

• Bachelor’s degree in a relevant field; MBA or advanced degree preferred
• 8+ years of Product Management experience, ideally 5+ years in SaaS
• Product management experience with large-scale services including customer analysis, market segmentation, KPI management, operational management and roadmap development
• Experience using data to solve business problems ensuring agreement on cross organizational team priorities
• Proficiency in SQL, and using data to drive product decisions
• Experience managing a complex set of products at different stages of their lifecycle and communicating the complexity simply and cleanly
• Demonstrated ability to drive impact through cross-functional leadership
• Effectively balance short-term goals and long-term vision
• Strong collaboration skills, you love helping product managers, engineers, designers, and other teams around you do their best work